These Terms and Conditions govern your use of services provided by Dynamic Human Performance (“DHP,” “we,” “us,” or “our”), operated by Travis Barrett, MS, CSCS. By purchasing or using any DHP service, you agree to these terms in full. If you do not agree, do not use our services.

1. Services Covered

These terms apply to all services and products offered by Dynamic Human Performance, including but not limited to: individualized coaching programs, performance audits, injury prevention protocols, monthly retainer coaching, agency and department consulting, digital training manuals (including Operator Evolution Vol. 1), the Rep by Rep monthly newsletter, and the AXIS HP platform (in beta/waitlist phase).

2. Refund and Cancellation Policy

2a. Coaching Programs: 30-Day Performance Guarantee

Individualized coaching programs are covered by a 30-Day Performance Guarantee. If you complete all assigned sessions and check-ins during the first 30 days of your coaching program and do not feel measurably better in your movement quality, energy, or readiness, you may request a full refund of your first month’s payment. To qualify, you must have completed all assigned sessions and check-ins during the guarantee period and submit your refund request within 10 days of the 30-day period ending. Refund requests must be sent to travis@dhpcoaching.net.

2b. Consulting Calls and Performance Audits

All consulting calls, including Performance Audits, are non-refundable. By submitting payment, you acknowledge that consulting services deliver access to intellectual knowledge, expertise, and time, resources that cannot be returned once delivered.

2c. Department Readiness Assessments

Department-level assessments are non-refundable due to the substantial preparation, research, and customization required prior to delivery. Scope and expectations are confirmed in writing before any payment is collected.

2d. Digital Products

Digital products, including training manuals and any downloadable content, are non-refundable. Due to the nature of digital delivery, all sales are final once access has been granted.

2e. Monthly Newsletter (Rep by Rep)

The Rep by Rep newsletter is billed monthly at $15 per month via Substack. You may cancel your subscription at any time through Substack’s platform. Cancellation takes effect at the end of the current billing period. No partial-month refunds are issued.

3. Cancellations and Rescheduling (Calls and Audits)

If you need to cancel or reschedule a consulting call or Performance Audit, you must do so at least two (2) hours before the scheduled start time. Cancellations made more than 2 hours in advance may be rescheduled at no additional cost. Cancellations made within 2 hours of the scheduled time, or failure to attend the call without notice (no-show), will not be refunded or credited toward a future session. If technical issues or genuine emergencies arise, contact us as soon as possible to discuss potential accommodations, though these are not guaranteed.

4. Pay-in-Full and Payment Plans

Where pay-in-full (PIF) pricing is offered, it reflects a genuine discount for reducing administrative overhead. Monthly payment plan pricing is the standard rate. Invoicing is handled via FreshBooks. If you elect a monthly payment plan and miss a scheduled payment, access to coaching and related services may be paused until payment is received. Continued non-payment may result in termination of the service agreement. No refunds are owed for services already delivered at the time of termination.

5. Health and Physical Activity Disclaimer

Dynamic Human Performance provides training, coaching, and performance consulting services. This is not medical advice. You should consult with a licensed physician before beginning any new exercise or nutrition program, particularly if you have a pre-existing medical condition, injury, or health concern.

By participating in coaching or consulting services, you acknowledge that physical training involves inherent risks of injury and that DHP cannot be held liable for injury, illness, or adverse outcomes resulting from participation in recommended training programs. You agree to inform Travis Barrett of any known health conditions, injuries, or physical limitations before beginning any program.

6. Responsibility and Communication

It is your responsibility to ensure you have the correct meeting link, reliable internet access, and are available at the scheduled time for any remote sessions. For in-person assessments, you are responsible for arriving at the agreed-upon location and time. If you have questions about session logistics, contact us in advance.

7. Intellectual Property

All training programs, written materials, assessments, protocols, and content produced or delivered by Dynamic Human Performance are proprietary and protected by applicable intellectual property law. You may not reproduce, distribute, share, or resell any DHP content without prior written permission from Travis Barrett.

The AXIS HP name, platform, and associated methodology are patent-pending intellectual property of Dynamic Human Performance. Unauthorized use or reproduction of any component of the AXIS HP system is prohibited.

8. Confidentiality

DHP may receive sensitive personal, health, and performance information in the course of providing services. This information is kept confidential and is not shared with third parties except as required by law or as explicitly agreed to in writing. For full details on data handling, see our Privacy Policy.

9. Affiliate Disclosure

Dynamic Human Performance is an affiliate of ATP Labs. Links to ATP Labs products on this website and in newsletter content may generate a commission for DHP at no additional cost to you. All product recommendations are based on honest assessment of quality and relevance to tactical athlete performance. DHP does not recommend products solely for commission purposes.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Dynamic Human Performance and Travis Barrett shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our services or content, including but not limited to injury, loss of income, or lost data. Our total liability to you for any claim arising from these services shall not exceed the amount you paid for the specific service giving rise to the claim.

11. Governing Law

These Terms and Conditions are governed by the laws of the State of Washington. Any disputes arising from the use of DHP services shall be subject to the jurisdiction of the courts located in Spokane County, Washington.

12. Changes to These Terms

Dynamic Human Performance reserves the right to update these Terms and Conditions at any time. Material changes will be communicated via the website and/or email. Continued use of services after such changes constitutes acceptance of the updated terms.

13. Acceptance of Terms

By scheduling a session, submitting payment, or using any DHP service or product, you acknowledge that you have read, understood, and agree to these Terms and Conditions in full.